jiliev Privacy Policy

1 Who We Are and How to Contact Us

jiliev operates the online casino and sports betting platform at jiliev.bet. For the purposes of this Privacy Policy, jiliev acts as the data controller in respect of all personal data collected from users of the Platform.

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact our Data Support team at any time:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to respond to all privacy-related enquiries within 3 business days (Bangladesh Standard Time, UTC+6).

Please include "Privacy Request" in your message subject line to ensure your enquiry is routed to the correct team promptly.

2 What Personal Data We Collect

jiliev collects personal data only to the extent necessary for the lawful operation of the Platform. The categories of personal data we may collect include:

• Identity Data: Full legal name, date of birth, gender, and a copy of identity verification documents (National Identity Card, passport, or driver's licence) submitted as part of our KYC process.
• Contact Data: Email address, mobile phone number, and residential address (city, district, and division within Bangladesh).
• Financial Data: Mobile money wallet numbers (bKash, Nagad, Rocket, Upay), bank account details where applicable (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank), card numbers masked to the last four digits, and records of all deposit and withdrawal transactions.
• Account Data: Username, encrypted password hash, account registration date, account status, and login history.
• Gaming Data: Records of all wagers placed, game sessions, game outcomes, bonus usage, and responsible gaming tool settings (deposit limits, time-outs, self-exclusion status).
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and session timestamps.
• Communications Data: Records of all communications between you and jiliev Support, including live chat transcripts and email correspondence.
• Marketing Data: Your preferences regarding receiving promotional communications from jiliev, and records of any promotional emails opened or clicked.

jiliev does not collect sensitive special-category data such as racial or ethnic origin, religious beliefs, health data, or biometric data, except where identity verification documents incidentally contain such information, in which case it is used solely for verification purposes and is not processed for any other purpose.

3 How We Collect Your Personal Data

We collect personal data through the following means:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting Support, or updating your account profile.
• Automated Technologies: Data collected automatically when you access and interact with the Platform, including cookies, web beacons, and server logs that record technical data such as your IP address, device identifiers, and session activity.
• Third-Party Sources: Data received from payment processors (bKash, Nagad, Rocket) to confirm transaction status; data from identity verification service providers used to authenticate documents submitted during KYC; and, where applicable, data from fraud prevention and anti-money-laundering screening services.
• Game Providers: Session data and game result records received from certified third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe.

4 How We Use Your Personal Data

jiliev processes personal data for the following purposes and on the following legal bases:

• Account Management (Contractual necessity): To create and maintain your account, authenticate your identity at login, and provide you with access to Platform features.
• Payment Processing (Contractual necessity): To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate financial records.
• Identity Verification / KYC (Legal obligation): To verify that you are at least 21 years of age and to comply with anti-money-laundering and responsible gaming obligations.
• Fraud Prevention and Security (Legitimate interest): To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and unauthorized access to the Platform.
• Responsible Gaming (Legitimate interest / Legal obligation): To monitor gaming patterns for signs of problematic behaviour, to enforce deposit limits and self-exclusion orders, and to provide responsible gaming tools to all players aged 21 and above. 21+
• Customer Support (Contractual necessity): To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Platform Improvement (Legitimate interest): To analyse aggregated, anonymised usage data to identify bugs, improve game performance, and enhance the overall user experience.
• Marketing Communications (Consent): To send you promotional offers, bonus notifications, and news about jiliev — but only where you have given your explicit consent. You may withdraw consent at any time via your account settings or by contacting Support.
• Legal Compliance (Legal obligation): To comply with applicable laws, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.

5 Sharing Your Personal Data

jiliev does not sell, rent, or disclose your personal data to unaffiliated third parties for their own marketing purposes. We may share your personal data with the following categories of trusted recipients, strictly for the purposes described in this policy:

• Payment Processors: bKash, Nagad, Rocket, Upay, and partner banks (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank), Visa, and Mastercard — to process transactions on your behalf.
• Identity Verification Providers: Third-party KYC and document authentication service providers used to verify your identity and age during the onboarding process.
• Game Providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other certified providers — session data is shared to facilitate gameplay and resolve disputes.
• Fraud Prevention and AML Services: Specialist third-party screening providers used to detect suspicious transactions and comply with anti-money-laundering obligations.
• IT and Hosting Providers: Cloud infrastructure and data storage providers who process data on our behalf under strict confidentiality agreements.
• Legal and Regulatory Authorities: Government agencies, law enforcement, or regulatory bodies where disclosure is required by applicable law, court order, or regulatory directive. jiliev will notify you of any such disclosure unless legally prohibited from doing so.

All third-party service providers who process personal data on jiliev's behalf are bound by data processing agreements that require them to maintain appropriate technical and organisational security measures and to process personal data only in accordance with jiliev's documented instructions.

6 Cookies and Tracking Technologies

jiliev uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your web browser. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Performance and Analytics Cookies: Used to collect anonymised data about how players interact with the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve Platform performance.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations.
• Marketing Cookies: Track your engagement with promotional content and bonus offers so that we can send you relevant communications where you have consented to receive them.

You can control and disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's official support documentation.

7 Data Retention

jiliev retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, and contractual obligations. Specific retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum period of 5 years following account closure, in compliance with anti-money-laundering record-keeping obligations.
• Financial and Transaction Data: Retained for a minimum of 5 years following the date of each transaction.
• Gaming Session Data: Retained for a minimum of 3 years following each session, used for dispute resolution and responsible gaming monitoring.
• Communications Data: Support communications are retained for a minimum of 2 years from the date of the last interaction.
• Marketing Data: Retained until you withdraw consent, after which it is deleted or anonymised within 30 days.
• Technical and Log Data: Server logs are retained for up to 12 months and are used exclusively for security and fraud prevention purposes.

When personal data is no longer required, it is securely deleted or permanently anonymised so that it can no longer be attributed to you as an individual.

8 Data Security

jiliev implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and jiliev servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Access controls ensuring that personal data is accessible only to authorised jiliev personnel who require it to perform their role.
• Multi-factor authentication for internal administrative systems.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Strict vetting and contractual obligations applied to all third-party service providers who handle personal data.
• Incident response procedures to detect, contain, and report data breaches in a timely manner.

While jiliev takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in protecting your own data — please use a strong, unique password for your jiliev account and never share your login credentials with any third party.

9 Your Rights as a Data Subject

As a player and data subject, you hold the following rights in relation to your personal data held by jiliev. To exercise any of these rights, please contact our Data Support team at [email protected] with "Privacy Request" in the subject line. We will respond within 3 business days.

10 Children and Minors

The Platform is strictly intended for individuals aged 21 years or older. jiliev does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under the age of 21, we will immediately close the associated account, delete all collected data, and reverse any transactions where possible. 21+

If you believe that a minor has registered on jiliev or submitted personal data to us, please notify us immediately at [email protected] so that we can take prompt corrective action.

11 International Data Transfers

jiliev's Platform is primarily operated for players based in Bangladesh. However, some of our third-party service providers — including cloud hosting providers and game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — may process personal data in jurisdictions outside of Bangladesh.

Where personal data is transferred internationally, jiliev takes steps to ensure that appropriate safeguards are in place to protect your data, including contractual clauses that require overseas recipients to apply equivalent data protection standards to those applied by jiliev.

12 Responsible Gaming and Data Processing

As part of jiliev's commitment to responsible gaming, we process gaming session data and financial transaction data to monitor for indicators of problematic gambling behaviour. This processing is carried out in the legitimate interest of protecting vulnerable players and is a core component of our responsible gaming programme.

Where our monitoring systems identify patterns consistent with problematic behaviour, a member of the jiliev Responsible Gaming team may contact you proactively with information about available support tools, including deposit limits, session reminders, time-out periods, and self-exclusion. This contact is made in your best interest and does not constitute unsolicited marketing. For full details of the responsible gaming tools available to you, please visit our Responsible Gaming page.

13 Links to Third-Party Services

The Platform may contain references to third-party payment services (bKash, Nagad, Rocket) and game providers. These third parties operate their own privacy policies, which are independent of jiliev's. jiliev is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of the Platform.

14 Changes to This Privacy Policy

jiliev may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. The date of the most recent revision will always be displayed at the top of this page. Where a material change is made that significantly affects your rights, jiliev will notify registered players via the email address associated with their account or via a prominent notice on the Platform at least 7 days before the change takes effect.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you may request account closure by contacting jiliev Support at [email protected].