jiliev Frequently Asked
Questions

Creating a jiliev account takes less than two minutes. Visit jiliev.bet, tap the jiliev Login link, and follow the on-screen registration prompts. You will need to provide a valid mobile number, a username, and a password. You must confirm that you are aged 21 or above and agree to the Terms and Conditions before your account is activated.

jiliev requires a government-issued photo ID to complete KYC verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You may also be asked to provide a recent utility bill or bank statement as proof of address. Verification is typically completed within 24 hours of document submission.

The minimum age to register and play on jiliev is 21 years. This is a strict policy that applies to all players in Bangladesh. Any account found to belong to a person under 21 will be immediately suspended and any funds held will be frozen pending investigation. Age verification documents may be requested at any point. 21+

To reset your jiliev password, go to the login page and tap 'Forgot Password'. Enter the mobile number or email address linked to your account and you will receive a reset code via SMS or email. Enter the code, set a new password, and you will be logged back in within a few minutes. If you do not receive the code, contact [email protected].

No — jiliev strictly allows only one account per person. Creating duplicate accounts is a violation of the Terms and Conditions and may result in all accounts being permanently closed and balances forfeited. If you believe a duplicate account was created in error, contact [email protected] immediately to resolve the issue.

To permanently close your jiliev account, send an email to [email protected] with the subject line 'Account Closure Request', including your registered username and the reason for closure. Before closure, ensure you withdraw your remaining balance. Once closed, the account cannot be reopened. If your reason for closure is gambling-related, we encourage you to consider our self-exclusion tool instead.

To deposit via bKash on jiliev, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the deposit amount (minimum ৳100), then follow the on-screen instructions to complete the payment using your bKash mobile wallet. Deposits via bKash are typically credited to your jiliev balance within 5 to 15 minutes.

Nagad deposits on jiliev are usually processed within 5 to 15 minutes during normal operating hours. In rare cases of high traffic or network congestion, processing may take up to 30 minutes. If your deposit has not appeared in your jiliev account after 30 minutes, please contact [email protected] with your Nagad transaction ID for assistance.

The minimum deposit on jiliev is ৳100 across all payment methods, including bKash, Nagad, Rocket, and Upay. This low entry point means players from across Bangladesh — whether in Dhaka, Chittagong, Sylhet, or Rajshahi — can enjoy the platform without committing a large sum upfront.

The minimum withdrawal amount on jiliev is ৳500. You must complete KYC identity verification before your first withdrawal can be processed. Withdrawals are paid back to the same payment method used for the original deposit wherever possible. jiliev does not charge a fee on standard withdrawals, though your mobile banking provider may apply their own charges.

Most jiliev withdrawals to bKash, Nagad, or Rocket are processed within 1 to 4 hours after approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank may take 1 to 3 business days depending on the receiving bank's processing schedule. Withdrawals are not processed on public holidays in Bangladesh.

jiliev does not charge any platform fees on deposits or withdrawals. However, your mobile money provider (bKash, Nagad, Rocket, or Upay) or bank may apply their standard transaction charges on their end. Always check your mobile wallet's fee schedule before initiating a transaction to avoid unexpected deductions.

Yes, jiliev supports bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank. Select 'Bank Transfer' from the Deposit section, choose your bank, and follow the instructions provided. Bank deposits typically take longer to process than mobile wallet deposits.

jiliev offers a wide range of cricket betting markets covering the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and international matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, innings score, and live in-play betting. Odds are updated in real time during live matches.

Yes, jiliev is fully optimised for mobile and you can bet on BPL and all other cricket matches directly from your smartphone or tablet browser — no app download is required. The jiliev mobile site is designed for fast loading even on slower 4G connections common in parts of Bangladesh outside Dhaka.

jiliev features hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Popular titles include Fortune Mouse, Dreams of Macao, Gates of Olympus, and Sweet Bonanza. Games are accessible directly in your browser on both Android and iOS devices, with no download required.

RTP stands for Return to Player — it is the percentage of total wagered money a slot game pays back to players over time. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of spins. jiliev only offers games from certified providers where RTP values are independently audited. Higher RTP slots generally offer better long-term value.

Yes, jiliev offers a full live casino section powered by Evolution Gaming and Ezugi. Live dealer games include Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and game show titles like Crazy Time and Lightning Roulette. Games stream in HD video and are hosted by professional dealers, giving players an authentic casino experience from anywhere in Bangladesh.

jiliev offers a welcome bonus for new players on their first deposit. To claim it, register a new account, complete your first deposit of at least ৳500, and the bonus will be credited to your account automatically. Full bonus terms including wagering requirements, eligible games, and expiry dates are available on the Promotions page. Always read the terms before claiming.

Wagering requirements define how many times you must bet your bonus amount before you can withdraw bonus-derived winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in eligible bets before any winnings from that bonus can be withdrawn. jiliev's specific wagering requirements are stated clearly on each bonus offer page.

Yes, jiliev regularly offers free spins as part of welcome packages, reload bonuses, and seasonal promotions tied to events like Eid, Pohela Boishakh, and the BPL season. Free spins are typically credited to specific slot titles. Winnings from free spins are subject to wagering requirements as stated in the relevant promotion's terms and conditions.

jiliev rewards loyal players through an ongoing loyalty programme where regular play accumulates points redeemable for bonus credits, free spins, and exclusive promotions. High-volume players may be invited to jiliev's VIP tier, which includes dedicated account management, faster withdrawal processing, higher deposit limits, and personalised bonus offers.

Yes, winnings earned from a jiliev bonus can be withdrawn once the applicable wagering requirement has been fully met. Each bonus also has a maximum withdrawal cap on bonus-derived winnings — this cap is specified in the individual promotion's terms. Real-money deposits and winnings from real-money play are not subject to wagering requirements and can be withdrawn at any time (subject to standard KYC checks).

jiliev uses 128-bit SSL encryption to protect all data transmitted between your device and our servers, ensuring your personal and financial information remains secure at all times. All games are sourced from certified providers with independently verified RTP and fair-play audits. Player funds are held separately from operational funds for added security.

You can set a daily, weekly, or monthly deposit limit directly from your jiliev account settings under the Responsible Gaming section. Limits take effect immediately once applied. Decreasing a limit is instant; increasing a limit requires a 7-day cooling-off period before the higher limit activates, giving you time to reconsider your decision.

To self-exclude from jiliev, send an email to [email protected] with the subject line 'Self-Exclusion Request'. Specify your preferred exclusion period: 6 months, 1 year, 3 years, 5 years, or permanently. Once activated, your account will be locked, all marketing emails will stop, and you will not be able to create a new account during the exclusion period.

Yes, jiliev provides a voluntary time-out feature that lets you temporarily pause your account without closing it. Available durations are 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, or 6 weeks. During a time-out you cannot place bets or access games, but you can still withdraw your existing balance. A time-out cannot be cancelled once it has been activated.

If you feel that gambling is negatively affecting your life, reach out to jiliev's Responsible Gaming team at [email protected] with the subject line 'Responsible Gaming' — all enquiries are handled with complete confidentiality. You can also seek support from mental health professionals in Dhaka, Chittagong, or Sylhet, or from the National Mental Health Institute (NIMH) in Dhaka. 21+